St Andrew's Medical Practice

Contents

Question 1: Please confirm if you are a

Question 2: What is your postcode? This will help us to understand how far you live from the practice

Question 3: Generally, how easy is it to get through to someone at your GP practice on the phone?

Question 4: Have you had to queue up outside the practice to get an appointment at the GP practice?

Question 5: How satisfied are you with the general practice opening hours?

Question 6: Generally, can you receive an appointment within two weeks?

Question 7: For urgent needs, can you receive an appointment on the same or next day?

Question 8: How satisfied are you with the general practice appointment times that are available to you?

Question 9: How easy is it to get a face-to-face appointment at your practice when you need one?

Question 10: What did you do when you did not get an appointment? (choose all options that apply)

Question 11: Overall, how would you describe your experience of making an appointment?

Question 12: How satisfied are you with the service from reception staff?

Question 13: Last time you had a general practice appointment, how satisfied were you with the healthcare professional?

Question 14: Overall, how would you describe your experience of your GP practice?

Question 15: Have you received information from your GP practice about how you can make a complaint about the services they provide?

Question 16: If you have made a complaint in the last 12 months, were you happy with how the practice resolved it for you?

Question 17: Are you aware of your GP practice’s Patient Participation Group (PPG)?

A PPG is a group of patients, carers and practice staff who meet to discuss practice issues and patient experience to help improve the service.

Question 18: How easy is it to use your GP practice’s website to look for information or access services?

Question 19: Have you been offered the opportunity to engage with or provide feedback on your GP practice in any other way?

Question 20: Is there anything else you would like to tell us about your GP practice?

Question 21: Do you consider yourself to have a disability?

Question 22: If you have said yes to the above, what type of disability do you have

Question 23: Do you or someone you care for have long-term conditions?

A long-term condition is an illness that cannot be cured. It can usually be controlled with medicines or other treatments. Examples include asthma, diabetes and high blood pressure.

Question 24: Which, if any, of the following long-term conditions do you or the person that you care for have?

Question 25: Do you get information from the doctors in a way you can understand? For example, easy read, braille, audio?

Question 26: Do you or someone you care for have difficulty speaking, reading or understanding English?

Question 27: Do you or someone you care for usually need an interpreter when speaking with a doctor, nurse or other practice staff?

Question 28: Which of the following best describes you?

Question 29: What is your ethnic group?

Question 30: How old are you?

Question 31: Which of these best describes what you are doing at present? If more than one of these applies to you, please select the main one only.