We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help, support and self-referrals available from many national and local organisations.
Book an Appointment
Urgent appointments for today
If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.
If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.
Ways to book
1. Telephone: 020 8445 0475
Please call the surgery as close to 8am as possible.
Book a Routine Appointment
Ways to book
1. Request an appointment online
You can complete an AccuRx questionnaire and submit this for a member of our team to address your needs or to contact you with an appropriate appointment.
You can download the NHS app and complete an Accurx form to access our appointment system from the convenience of your phone, tablet or PC.
3. Telephone: 020 8445 0475. Call the practice if you need assistance to complete your online consultation form via Accurx.
Online routine requests via Accurx is open from 10:30am daily.
For those who can use the digital online AccuRx triage form, this is the method used to request a routine appointment. For patients who need support to complete an online AccuRx triage form, please contact the practice where a member of our care navigation team can support you further.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Home Visits
Patients need to contact the surgery to discuss home visits requirements. Triage telephone appointments need to be made with a clinician ahead of home visits being scheduled.
Learn more about our triage system
The St Andrews Medical Practice Triage System was developed by GPs at St Andrews Medical Practice pre-Christmas 2023 to address the escalating demand for primary care appointments.
The system utilizes AccuRx's Patient Triage as the online patient communication platform and relies on the triaging expertise of experienced GPs to allocate resources based on clinical urgency and guide patients to the most suitable services.
St Andrews Medical Practice is proud to introduce the following partner doctors involved in implementing and overseeing the Triage System:
- Dr Joanna Yong
- Dr Michelle Mendonca
This system aligns with the BMA's Safe working in General Practice guidelines, enabling primary care teams to offer appointments more flexibly, direct patients to appropriate care providers, and prioritize assistance for those with the greatest need. This is in line with the transformation to modern general practice.
Feedback from patients has been overwhelmingly positive, with NHS digital data indicating a significant increase in appointments compared to previous years.
Here's how the St Andrews Medical Practice Triage System operates:
- Online Submission: Patients complete a straightforward online form when seeking routin eaccess, preferably using AccuRx's Patient Triage solution, known for its user-friendly interface and seamless integration with the clinical system (EMIS Web). For patients unable to utilize the online form, the practice receptionists (Care Navigators) can assist in completing the submission.
- Triage Workflow: All online submissions enter the AccuRx Patient Triage system's "To Assign" inbox. Care Navigators review the submissions, forwarding clinical requests to the "Clinical Triage" folder for the attention of the Triaging Clinician, while other queries are directed to relevant team folders within the system.
- Triage by Clinician: Experienced GPs, including Dr Joanna Yong and Dr Michelle Mendonca, perform triage assessments. They may redirect suitable requests to locally commissioned services and categorize primary care appointments into Red, Amber, and Green classifications based on urgency.
- RAG Rating: Red appointments are dealt with as soon as possible, while Amber appointments are scheduled within defined timeframes (Amber 1 within 1 week, Amber 2 within 2 weeks). Green appointments are for less urgent issues that can wait until the next routine appointment slot.
It's crucial to emphasize that the St Andrews Medical Practice Triage System is not a cure for the ongoing recruitment and retention challenges in primary care. While it enhances the efficiency of existing resources, it does not address the fundamental issues of limited capacity and escalating demand. The practice remains committed to exploring solutions that comprehensively address these challenges.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
2. Telephone us on 020 8445 0475.
Out of Hours
Enhanced Access
Hub GP appointments
Even if the practice is closed you can still seek a GP appointment in our Barnet Hub GP service.
- Mondays to Fridays: 6:30pm to 8pm
- Weekends and bank holidays: 8am to 8pm
Evening and weekend GP appointments are available at local Barnet practices that work closely with us when we are closed.
To get a Barnet Hub GP appointment please call 020 3948 6809
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.